1638 boul. Valcartier
Saint-Gabriel-de-Valcartier,
Québec
G0A 4S0

Gestion@SDmultiplex.ca


TERMS AND CONDITIONS

PREAMBLE

SDmultiplex specializes in home sitting services in the region of Québec. We propose professional and tailored home sitting, maintenance and pet care services (including dogs) while you are absent or away for an extended stay.

Through a personalized approach and dedicated services, we allow you to enjoy peace of mind while you’re away in addition to increasing your liability value with your insurance company.

SDmultiplex is not responsible for the acts or omissions of the Client, including any contravention or failure to comply with any of the terms, provisions, conditions and stipulations of the Service Contract and/or failure to comply with any law, regulation, order, decree or notice issued by any municipal or government authority, as well as in the event of contravention, failure or non-compliance on the part of the Client with its commitments to any organization, company or entity.

Furthermore, the services provided by SDmultiplex in no way constitute security or constant monitoring services, nor should they be construed as certainties, commitments or guarantees of any result.

TERMS AND CONDITIONS

  1. EXCLUSIVE SERVICE CONTRACT

The Client hereby grants to SDmultiplex an exclusive home sitting contract for his residence.

  1. PURPOSE OF THE CONTRACT

2.1          SDmultiplex shall act as home sitter of the Client’s Residence, as described in Article 1, by taking all reasonable means available to visit and maintain said Residence through a personalized approach, tailored to the needs identified and set out with the Client, namely:

 

Simplicity Package

Home sitting services, including:  

  • Daily visit of the premises
  • Reports
  • Taking action in case of an emergency*

*Additional fees will be charged to the Client for any emergency intervention, as provided in paragraph 3.2 below.

 

 Peace of Mind Package

Home sitting services, including:

  • Daily visit of the premises
  • Mail collection
  • Snow removal for access to the main entrance door
  • Indoor plant watering
  • Starting, stopping and/or adjusting heating and/or air conditioning
  • Taking out garbage bags and recycling bins
  • Reports
  • Taking action in case of an emergency*

*Additional fees will be charged to the Client for any emergency intervention, as provided in paragraph 3.2 below.

 

Freedom Package

Pet care services including, in addition to the following domestic pet (including dogs):

  • Food and water
  • Cleaning your pet’s environment
  • Reports
  • Outdoor and indoor playtime
  • Veterinary emergencies*

*Additional fees will be charged to the Client for any emergency intervention, as provided in paragraph 3.2 below.

 

Summer Package

Landscape maintenance services, including:

  • Lawn mowing
  • Pool cleaning
  • Watering flowers and outdoor plants
  • Watering the garden

 

           Other

 

2.2          LIMITATIONS – The Client acknowledges and understands that the services provided by SDmultiplex in no way constitute security or constant monitoring services, nor should they be construed as certainties, commitments or guarantees of any result.

 

  1. FEES AND SERVICE CHARGES

3.1           The Client undertakes to pay the following fees to SDmultiplex:

 

   Simplicity Package

– Rate of CAD 24,99$ / visit

   Peace of Mind Package

– Rate of CAD 39,99$ / visit

   Freedom Package

– Rate of CAD 39,99$ / visit

   Summer Package

– Rate of CAD 59,99$ / visit

   Other

– Rate of CAD _____ / visit

 

3.2           Emergency: In the case of an emergency intervention, including but not limited to any additional visit of the premises, taking a pet to the veterinary, in the event of a disaster (fire, theft, vandalism) requiring contact and collaboration with various parties (emergency services, firemen,   police, adjusters, appraisers, contractors, etc.), the Client agrees to pay to SDmultiplex additional fees according to the following hourly rate:

 

– Hourly rate of CAD 29,99$ / hour

 

The total amount of these fees shall vary based on the number of hours worked and billable hours shall include, but not be limited to, travel, meetings, telephone conversations, communications via e-mail or any other means with the Client or any other party, as well as research, study, analysis, revision and drafting of documents.

3.3          Furthermore, the Client undertakes to pay to SDmultiplex, in addition to the service charges, fixed fees of CAD 29,99$ for opening and managing the file, as well as any and all disbursements incurred by SDmultiplex, including but not limited to expenses for maintenance products, costs incurred for works and/or emergency services, as well as any pet care-related fees and charges.

3.4          In the event that it is necessary to engage a third party in the execution of this Service Contract (including but not limited to an inspector, an appraiser, an expert, a legal adviser, a bailiff, a contractor), it is understood that SDmultiplex shall obtain the prior consent of the Client which shall be solely responsible for payment of the fees and disbursements related to said third party.

3.5          Any and all amounts billed to the Client by SDmultiplex, either as fees and/or service charges, whatever they are, shall not include applicable taxes, that is the goods and services tax (GST) and the Québec sales tax (QST).

 

  1. PAYMENT AND INTEREST

Any invoice issued by SDmultiplex is payable upon receipt. After a period of thirty (30) days following the issue date of the invoice, any unpaid balance shall bear interest at a rate of 2% per month, or 24% per annum, from the issue date of the invoice.

 

  1. CLIENT COOPERATION

5.1          The Client acknowledges that its cooperation is essential and undertakes to be available in a timely manner as well as to fully cooperate with SDmultiplex, namely in order to promptly provide any and all information, documents or other elements relevant herein. Without limiting the generality of the foregoing, the Client undertakes to provide SDmultiplex with a copy of the insurance policy covering the Residence.

5.2          The Client shall allow SDmultiplex complete access to the Residence, including the garage, the shed and the land and, for this purpose, provide all keys, access codes and/or passwords for all alarm, locking and monitoring systems or others. Accessibility must be granted exclusively to SDmultiplex for the duration of this Contract and the Client undertakes not to allow anyone to access the Residence, without the express authorization of SDmultiplex.

5.3          The Client shall provide any and all products, accessories and other goods required by SDmultiplex for delivering the services, including but not limited to shovels, garden hoses, lawn mowers, pool products and accessories as well as food, products and accessories required to care for the Client’s pet, if applicable.

 

  1. ENTRY INTO FORCE AND DURATION

6.1          This Contract shall take effect between the Parties on the date of receipt of the acceptance and signature of the Client by SDmultiplex.

6.2          This Contract shall be for a fixed term:

Starting on   ______________, and ending on ______________.

 

  1. TERMINATION

7.1          Notwithstanding provisions of Sections 2125 and 2126 of the Civil Code of Québec, either Party may terminate this Contract at any time by means of a 10-day (10) written notice to that effect, even where there has not been any default by the other Party or even if there is no valid reason, subject to the survival of the provisions set out under paragraph 9.3.

7.2          SDmultiplex shall be entitled to terminate this Contract without notice or demand therefor and without the need to take legal action, all subject to its other rights and remedies, in the event of any of the following:

 

7.2.1        In the event that the Client files a proposal in bankruptcy or makes an assignment for the benefit of its creditors or any other arrangement or compromise, or that the Client becomes bankrupt or insolvent or avails itself of, or becomes subject to, any legislative provision in force at such time concerning the bankrupt or insolvent debtors;

7.2.2        The filing of an application or a petition or the granting of an order or a certificate for the dissolution, liquidation or winding-up of the Client or its assets;

7.2.3        In the event that the Client fails to comply with any of the terms, provisions, conditions and stipulations of this Contract, or in the event that the Client is in breach of its obligation to cooperate, fails to disclose essential information, does not comply with the directives or fails to pay the fees and disbursements set out herein;

7.2.4        In the event that the Client fails to comply with any law, regulation, order, decree or notice issued by any municipal or government authority, as well as in the event of contravention, failure or non-compliance on the part of the Client with its commitments to any organization, company or entity.

7.3          This Service Contract shall automatically and immediately terminate in the event that SDmultiplex’s representative is unable to deliver the services due to injury, illness, disability, incapacity or force majeure.

7.4          In any and all cases, the Client shall pay to SDmultiplex all fees and disbursements incurred before the end of the contract period upon receipt of the final invoice.

 

  1. INDEMNIFICATION

8.1          The Client hereby undertakes to indemnify SDmultiplex for any loss, damage, costs and expenses, as well as to indemnify and hold it harmless from any and all requests, claims, complaints, actions or suits resulting from the acts or omissions of the Client, including any contravention or failure to comply with any of the terms, provisions, conditions and stipulations of the Service Contract and/or failure to comply with any law, regulation, order, decree or notice issued by any municipal or government authority, as well as in the event of contravention, failure or non-compliance on the part of the Client with its commitments to any organization, company or entity with respect to the Residence.

8.2          The Client undertakes to pay to SDmultiplex any amount that the latter could be required to pay in legal fees (court costs and extrajudicial fees), including any and all costs incurred to collect any amount owed by the Client in the event that the latter refuses to pay the amounts, fees, charges and/or compensation set out herein.

 

  1. GENERAL PROVISIONS

9.1          This Contract shall be governed by the laws of the Province of Québec and the laws of Canada applicable therein, and the Parties agree to elect domicile in the district of Longueuil, in the Province of Québec, for any claim or legal action, for any reason whatsoever, in relation to this Contract.

9.2          This Contract shall not be assigned by the Client without the prior written consent of SDmultiplex.

9.3          The provisions of Articles 8 and 9 of this Service Contract shall survive its termination.

 

  1. SOLIDARY OBLIGATION

If this Contract is signed by several parties, the latter shall all be jointly and severally liable to SDmultiplex for the performance of the Client’s obligations hereunder and hereby waive their right of subrogation.

 

Logo_SDmultiplex_Gris_RGB

Click to download the terms and conditions :

Terms and conditions : Home-Sitting